KeepaBeat First Aid Hertfordshire Terms and Conditions 2025
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply our KeepaBeat classes (“Classes”) and general services (“Services”) to you as a consumer.
1.2 Who we are. We are KeepaBeat Global Limited. Our company number is 10118956
1.3 How to contact us. You can contact your KeepaBeat Instructor (as defined below) using the relevant contact details which can be found here:https://www.wowworldgroup.com/find-a-class
1.4 Definitions. The following definitions and interpretations shall apply throughout these terms:
1.4.1 “keepaBeat Instructor” shall mean the Franchisee, or another member of staff designated by them as being responsible for providing our Services to you from time to time;
1.4.2 “Franchisee” means a franchised business independently owned and operated by a franchisee under licence from KeepaBeat Global Ltd; and
1.4.3 “we”, “us”, “our” or “KeepaBeat®” means KeepaBeat Global Limited or a Franchisee as may be the case from time to time.
1.4.4. “you” means the person that is booking the classes or services
1.4.5. “learner” means a person that is being booked on to a course
1.4.6 “Classes” shall be deemed to be included within the “Services”
1.4.7. “Open classes” means classes available for anyone to book either as a member of the public/individual or business
1.4.8. “Inhouse classes” means classes or services booked at a business address
1.4.9 “Blended courses” means a class that is delivered by a mix of face2face training and online training
1.4.10 When we use the words "writing" or "written" in these terms, this includes emails.
2. Our contract with you
2.1 We operate a franchise model. KeepaBeat® Services will be provided to you by one of our Franchisees, and your order (and any Contract formed as a result) shall be between you and the relevant Franchisee who is licenced to provide our Services. The list of Franchisees and their territories can be found here: https://www.wowworldgroup.com/find-a-class
2.2 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us (the “Contract”).Or, when you book sessions either orally or via email, we and you will enter into a legally binding contract on the date you made the booking.
2.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this (including why we cannot accept your order), and will not charge you for the Services.
2.4 If you continually cancel orders placed with us or breach our terms. We understand that there may be many valid reasons for you to cancel or request to change the date and time of your Class place. However, the nature of our Classes means there are limited spaces, and we rely on customers keeping to their arranged Classes where possible. If you continually cancel your Class place without a good reason, we reserve the right, at our absolute discretion, to not accept further orders from you. We also may at our absolute discretion, not accept further orders where you have previously committed a material breach, or repeated breaches of these terms (be that with the same or a different Franchisee to which an order is now being placed).
2.4 Intellectual property rights belong to us. All intellectual property rights in our Classes or any other Services, including any materials provided to you in our provision of the same belongs to us or our third party licensors. Unless otherwise permitted by these terms, you must not permit any other person to use or benefit from any materials or information provided to you in the course of us providing you with our Services.
2.5 Photography and media use. Learners are welcome to take photos and videos of their colleagues throughout any of our Classes, and can share these on social media/websites etc.
2.6 However, this is at the sole discretion of the Class Practitioner, who may withdraw this right at any time where a learner is acting unreasonably (for example, preventing or delaying us providing the Class, taking excessive amounts of photos, videoing whole segments of our Classes, or taking photos or videos of other people without permission).
3. Our Services
3.1 Services may vary slightly from their description on the website. The descriptions of the Services on our website are for indicative purposes only. Although we have made every effort to describe the Services accurately, we cannot guarantee that our Services will not vary slightly between Franchisees.
3.2 You confirm that you (and/or any other learner(s) you are booking on behalf of) are able to take part in our Classes. By placing an order or attending a Class, you agree that you (and/or any other learner(s) you have booked a class for) are able to take part in our Classes or any other Services which you order from us, and that it would not be harmful to either your or their health, safety, comfort or physical condition to do so. Please note, we will not be liable for any loss, injury or damage suffered where you do not tell us about a medical condition, or you/they complete an activity which you are aware (or should have been aware) would, or might be, detrimental to you or them.
3.3 You (and/or any other learner(s) you are booking on behalf of) use our Services at your own risk. You (and/or any other learner(s) you are responsible for) use our Services and attend our Classes at your own risk. As long as we have provided the Services with reasonable skill and care, we will not be liable to you for any loss, damage or injury suffered by you/them for whom you are responsible as a consequence of not following our instructions during the provision of our Classes or Services.
3.4 You (and/or any other learner(s) you are booking on behalf of) shall not attend a Class if they are ill.
You must not attend a class in the following circumstances:
3.4.1 have had a fever or a cough within the 7 days prior to the Class;
3.4.2 have had an upset stomach (including vomiting) or diarrhoea in the 48 hours prior to the Class;
3.4.3 have heavy nasal discharge;
3.4.4 have discharging eyes; or
3.4.5 have symptoms of a possible communicable disease, including, but not limited to, Covid-19, measles, chicken pox, German measles, whooping cough, impetigo, scarlet fever, hand foot and mouth disease or norovirus.
3.5 You (and/or any other learner(s) you are booking on behalf of) must comply with our policies and procedures. You (and/or any other learner(s) you are booking on behalf of) must comply with, any policies and procedures which we communicate to you from time to time in relation to the Services. This may include (but shall not be limited to) policies in relation to health and safety.
4. Providing the Services
4.1 Services may vary from time to time. Our Services (including the timetables for, and the content of, our Classes) will be as set out on our website (on the relevant Franchisee’s page) from time to time. Please note that the provision of our Services are subject to change, and may vary between Franchisees.
4.2 Classes may be booked by individuals or businesses or a third-party acting on behalf of the learner/s.
4.3 Classes that are “inhouse” bookings (booked at a clients address) must supply a suitable training area that complies with current health and safety legislation.
4.3.1 There must me tables and chairs for each learner
4.3.2. There must be enough space for all learners to be able to complete floor work
4.3.3. The training space must be clean and free from dirt and well lit
4.4. Blended classes – learners will be given access to online materials 14 days before the face2face training day.
4.5. Children are not permitted to attend any KeepaBeat course
4.6 We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. These steps may include offering rescheduled dates for the Classes. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay and we are not able to reschedule the Classes, you may contact us to end the Contract and receive a refund for any Services you have paid for but not received.
4.7 If you do not allow us to provide Services. If you miss a Class (and you do not have a good reason for this), we are unable to provide a refund for any Services which you paid for but did not receive. See clause 6.2 for classification of good reason.
4.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Services to you, for example, the names of any learners attending our Classes, existing medical conditions. We will not be responsible for supplying the Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
4.9 Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. If we have to suspend the Services for any substantial period of time, we will adjust the price so that you do not pay for Services while they are suspended.
4.10 Your rights if we withdraw the supply of Services. We will contact you at least 7 days in advance to tell you we will be withdrawing the supply of Services in your territory, and will inform you if there is an alternative Class Practitioner who can provide the Services to you. Where an alternative Class Practitioner is available, you have the right to:
4.10.1 accept the Services being provided by an alternative Class Practitioner;
4.10.2 request that your Services are provided by any of our other Class Practitioners, a list of which can be found here: https://www.wowworldgroup.com/find-a-class (the acceptance of such a request being at our complete discretion); or
4.10.3 cancel the Contract as per your rights under these terms.
If we withdraw the Services and we cannot provide an alternative Class Practitioner, we will cancel the Contract and refund any sums you have paid in advance for Services which will not be provided.
4.11 We may also suspend supply of the Services if you do not pay. If you do not pay us for the Services when you are supposed to under these terms and you still do not make payment within 7 days of us reminding you that payment is due, we have the discretion to suspend supply of the Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Services.
5. Our Class Transfer & Cancellation Policy
5.1 We may allow you to transfer your Class place to another person, or to cancel your Class place. Subject to the remaining terms of this clause 5, we may allow you to transfer or cancel your Class, but this remains at our absolute discretion at all times
5.2 Transferring learners on to another “open” course the following charges will apply:
• More than four weeks prior to the course start date – no charge
• Two to four weeks’ notice given – an extra 25% of the course fee will be added and charged
• One to two weeks’ notice given – an extra 50% of the course fee will be added and charged
• Less than one week’s notice – an extra 75% of the course fee will be added and charged
5.2 No automatic right to a refund. Unless you are cancelling your place during the 14 day cooling-off period (see clause 6.3), you shall not be entitled to a refund in any respect when you cancel or transfer your place under this clause 5.
5.3 If you wish to transfer your Class place. If you wish to transfer your Class place, you must contact your Class Practitioner not less than 3 days prior to the date of the relevant Class. In line with clause Your Class Practitioner if applicable will then provide you with a discount code, which should be provided to the person to whom you are transferring your place (the “Recipient”). The Recipient should then place an order on our website, and use the discount code when making payment.
5.4 Effect of transferring your Class place. Once the Recipient has placed an order, and this has been accepted by us, and you will no longer be eligible to attend the relevant Class. Once accepted by us, the transfer of your place is irrevocable.
5.5 We are not liable for use of any discount code. We shall not be liable for any loss or damage suffered by you as a result of a third party using any discount code which we have provided to you. You remain responsible for all consequences arising from the use or misuse of any discount code and that any use of the discount code will have been deemed to have been authorised by you. If you know or suspect that anyone other than the Recipient has received the discount code provided, you must promptly notify us.
5.6 If you wish to cancel your place on an “open class” or an “inhouse booking”, you must contact your KeepaBeat Instructor as soon as possible. The following charges will apply:
• More than four weeks prior to the course start date - no charge. 100% of the course fee will be refunded
• Two to four weeks prior to the course start date – 50% of the course fee will be charged. 50% will be refunded
• One to two weeks prior to the course start date – 75% of the course fee will be charged. 25% will be refunded.
Less than one week’s notice 100% of the course fee will be charged. No refund will be offered.
5.7 We may re-sell your place when you cancel. Where you cancel your Class place, we may at our absolute discretion try to sell your Class place to another customer. Where we are successful in doing so, we shall refund you for the Class which you have cancelled. A refund in any other circumstances where you cancel a Class shall be at our sole and absolute discretion.
6. Your rights to end the contract
6.1 Ending the Contract without good reason. You may end the Contract between us and you at any time for any reason by giving us notice in writing. Where you give us notice that you would like to end the Contract, this will be with immediate effect unless you have stated otherwise in your notice to us. When you cancel under this clause you will not be entitled to a refund of any payments you have made in respect of the Services, whether such Services have been received or not, and you may have to pay us an administration fee, to cover the costs we will incur as a result of your ending the Contract.
6.2 Where you have a good reason for ending the Contract. You may end the Contract between us by giving us 7 days’ written notice at any time if:
6.2.1 we have told you about an upcoming change to the Services or these terms which you do not agree to;
6.2.2 we have told you that we are withdrawing the Services from your territory and you do not agree to an alternative Class Practitioner providing the Services;
6.2.3 we have told you about an error in the price or description of our Services which you have ordered, and you do not wish to proceed;
6.2.4 we have suspended supply of the Services or we have notified you we are going to suspend them, in either case for a period of more than 30 days; or
6.2.5 we commit a serious breach of any provision of these terms,
in which case we will refund any payments made for Services which have not been received at the date we receive your notice.
6.2 Your right to cancel the Contract. You can cancel within 14 days of us accepting your order (the “cooling off period”) without giving a reason. If you want to exercise the right to cancel, please contact your Class Practitioner using their contact details which can be found here: https://www.wowworldgroup.com/find-a-class. The Franchisee will refund all payments received from you. However, if you have used our Services during the cooling off period, we will make a reasonable deduction from any refund we give to reflect your use of the Services during the cooling off period.
7. Our rights to end the contract
7.1 We may end the Contract if you break it. We may end the Contract for our Services at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due, or if you commit a serious breach (or repeated breaches) of these terms.
7.2 You must pay our admin costs if you break the Contract. If we end the Contract in the situations set out in clause 7.1 we will refund any money you have paid in advance for Services we have not provided but we may deduct or charge you the reasonable administration costs we will incur as a result of your breaking the Contract (such as for any materials we have procured to provide the Services to you).
8. Our rights to make changes
8.1 Minor changes to the Services. We may change the Services to implement minor adjustments and improvements to respond to customer needs or to remain competitive, for example to address a health and safety concern.
8.2 More significant changes to the Services and these terms. In addition, we may make more significant changes to these terms or the Services, but if we do so we will notify you and you may then contact us to end the Contract before the changes take effect and receive a refund for any Services paid for but not received.
9. Price and payment
9.1 Where to find the price for the Services. The price of the Services (which includes VAT where applicable) will be the price indicated on our website (specifically the page of the Franchisee who provides the Services to you) from time to time, and the price you have been charged will be as on our confirmation of your order. For bookings made via email your price will be confirmed by email within 7 days of making your booking.
9.2 When you must pay and how you must pay. We will inform you of what payment methods we can accept and when you must pay for the Services at the time of placing your order. Your payment will be held securely and will not be processed until we accept your order. Payment for our Services must have been made in full as agreed between you and us before we provide any of our Services to you.
9.3 We may offer credit facilities. We may offer credit terms in relation to our Services, but this shall remain at the sole and absolute discretion of the Franchisee at all times.
10. Our responsibility for loss or damage suffered by you
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. For the avoidance of doubt, provided that we have performed our Services with reasonable skill and care and we have not breached the Contract, we will not be liable to you for any loss or damage you suffer as a result of attending our Classes (save where such an exclusion is prohibited by law).
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services including the right to receive Services which are as described and supplied with reasonable skill and care.
10.3 We are not liable for your property. Please note that your property and belongings which you or your child bring to a Class are your responsibility and we shall not be responsible for any loss of, or damage to, such property.
10.4 We are not liable for business losses. These terms cover the supply the Services to you as a consumer. If you use the Services covered by the Contract and these terms, or any materials provided in their delivery for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. How we may use your personal information
How we may use your personal information. We will only use your personal information as set out in our Privacy Policy, which can be found here: https://www.wowworldgroup.com/privacy-policy .
11. Other important terms
12.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations (in full or in part) under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the Contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for Services not provided.
12.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms if we agree to this in writing.
12.3 Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms.
12.4 If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5 Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.
12.6 Which laws apply to this Contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.
KeepaBeat® Terms and Conditions of Service
Effective Date: 2026
These Terms and Conditions apply to all KeepaBeat® Franchisees operating under licence from KeepaBeat Global Limited.
1. About These Terms
1.1 What These Terms Cover
These Terms and Conditions govern the supply of all KeepaBeat® classes, courses, training sessions and related services (“Services”) provided to consumers and business customers.
1.2 Who We Are
KeepaBeat® is operated under a franchise network by KeepaBeat Global Limited, company number 10118956.
Services are delivered by independently owned and operated franchise businesses trading under licence from KeepaBeat Global Limited (“Franchisees”).
1.3 Contact Details
You may contact your local KeepaBeat® Franchisee or Instructor using the contact details listed at:
https://www.wowworldgroup.com/find-a-class
1.4 Definitions
In these Terms:
“KeepaBeat®”, “we”, “us” or “our” means KeepaBeat Global Limited and/or the relevant Franchisee providing the Services.
“Franchisee” means an independently owned business licensed to operate under the KeepaBeat® brand.
“Instructor” means the Franchisee or an authorised member of staff delivering the Services.
“You” or “your” means the person booking or purchasing the Services.
“Participant” means any adult, child, learner, parent, carer, employee or other individual attending or participating in the Services.
“Learner” may be used interchangeably with Participant where appropriate for training or qualification-based courses.
“Open Classes” means classes available for booking by members of the public or businesses.
“Inhouse Classes” means training delivered at a client’s premises.
“Blended Courses” means training delivered through a combination of online learning and face-to-face instruction.
“Writing” or “written” includes email communications.
2. Formation of Contract
2.1 Franchise Structure
Your contract for Services is with the relevant Franchisee responsible for delivering the Services in your area.
2.2 How a Contract Is Formed
A legally binding contract is formed when:
2.3 If We Cannot Accept Your Booking
If we are unable to accept your booking, we will notify you as soon as reasonably possible and will not charge you for Services not provided.
2.4 Refusal of Future Bookings
We reserve the right to refuse future bookings where:
repeated cancellations occur without reasonable notice;
payment obligations are not met; or
there has been a serious or repeated breach of these Terms.
Any such decision will be made reasonably and in accordance with applicable consumer law.
2.5 Intellectual Property
All intellectual property rights relating to our Services, materials, resources, presentations, manuals, videos and course content remain the property of KeepaBeat Global Limited or its licensors.
You must not:
reproduce;
distribute;
copy;
record;
commercially exploit; or
share
our materials without prior written permission.
2.6 Photography and Recording
To protect privacy and ensure Services run safely and smoothly, smart glasses and other wearable recording devices must not be used during any KeepaBeat® session unless expressly authorised by the Instructor.
Parents, carers and Participants may take reasonable photographs or short video clips for personal or internal business use where appropriate, but only at the discretion of the Instructor.
We may pause, restrict or prohibit photography or recording where it:
disrupts the session;
affects the privacy or comfort of others;
records substantial sections of training content;
creates safeguarding, confidentiality or data protection concerns; or
interferes with the safe or effective delivery of the Services.
All Participants are expected to help maintain a safe, respectful and enjoyable environment for everyone attending our Services.
3. Our Services
3.1 Service Descriptions
Descriptions of Services on our website and promotional materials are intended as general guides only.
Services may vary slightly between Franchisees while maintaining the overall KeepaBeat® standards.
3.2 Fitness to Participate
You confirm that all Participants are physically and medically able to participate safely in the Services.
You must inform us before the Class of any:
medical condition;
injury;
disability;
allergy; or
other circumstance
which may affect participation or require reasonable adjustments.
Nothing in these Terms excludes our legal responsibility to provide Services with reasonable care and skill.
3.3 Compliance with Instructions
Participants must follow all reasonable instructions provided by Instructors, including health and safety guidance.
We are not responsible for injury or loss caused by failure to follow reasonable instructions.
3.4 Illness and Communicable Diseases
Participants must not attend Classes if they:
have symptoms of a contagious illness;
have experienced vomiting or diarrhoea within the previous 48 hours;
have a fever, persistent cough or significant respiratory symptoms; or
are otherwise medically unfit to attend.
For health and safety reasons, Participants who are unwell may be refused entry to a Class.
Any transfer, rescheduling or refund request relating to illness will be dealt with strictly in accordance with Section 5 of these Terms and Conditions.
3.5 Policies and Procedures
You and all Participants must comply with any policies or procedures communicated by us relating to:
4. Delivery of Services
4.1 Service Changes
Class schedules, venues, course content and delivery methods may occasionally need to change.
We will use reasonable efforts to notify you of material changes as soon as possible.
4.2 Booking by Businesses or Third Parties
Bookings may be made by:
The person making the booking remains responsible for ensuring these Terms are complied with.
4.3 Inhouse Training Requirements
Clients booking Inhouse Classes must provide a suitable training environment compliant with health and safety requirements.
The venue must include:
sufficient tables and chairs;
adequate floor space for practical activities;
appropriate lighting and ventilation; and
a clean and safe environment.
4.4 Blended Courses
Access to online learning materials will normally be provided approximately 14 days before the face-to-face training session.
4.5 Children and Minimum Age Requirements
Children may attend designated KeepaBeat® family, baby, child or community sessions where expressly stated within the course or class description.
However, children are not permitted to attend workplace, corporate, regulated qualification or adult training courses unless expressly agreed by us in writing beforehand.
4.6 Delays Outside Our Control
We are not responsible for delays caused by events beyond our reasonable control, including:
Where possible, alternative dates or arrangements will be offered.
4.7 Missed Classes
If a Participant fails to attend a booked Class, no refund, transfer or credit will be provided except where required by law or expressly stated within these Terms and Conditions.
4.8 Information You Must Provide
You must provide accurate information reasonably required for us to deliver the Services.
We are not responsible for delays or issues caused by incomplete or inaccurate information supplied by you.
4.9 Suspension of Services
We may suspend Services where necessary for:
Where suspension is significant, we will seek to provide suitable alternative arrangements or refunds where appropriate.
4.10 Withdrawal of Services
If Services are permanently withdrawn in your area, we will:
provide reasonable notice;
offer alternative arrangements where available; or
refund any advance payments for Services not provided.
5. Transfers, Rescheduling and Cancellations
5.1 Transfer Requests
Subject to availability and reasonable notice, bookings may be transferred to another Participant or alternative course date.
5.2 Transfer Charges – Open Classes
The following administration charges apply to transfers for Open Classes:
More than 4 weeks before the course: no charge
2–4 weeks before the course: 25% of the total booking fee will be charged
1–2 weeks before the course: 50% of the total booking fee will be charged
Less than 1 week before the course: 75% of the total booking fee will be charged
5.3 Inhouse Class Transfers and Rescheduling
Because Inhouse Classes involve instructor allocation, reserved dates, travel, preparation time and operational costs, the following transfer and rescheduling charges apply to Inhouse Classes unless otherwise agreed in writing:
More than 4 weeks before the booked date: no charge
2–4 weeks before the booked date: 25% of the total booking fee will be charged
1–2 weeks before the booked date: 50% of the total booking fee will be charged
Less than 1 week before the booked date: 75% of the total booking fee will be charged
Transfer or rescheduling requests must be made in writing and are not confirmed until accepted by us.
5.4 Transfer Procedure
Transfer requests must be made in writing.
Transfers are not confirmed until accepted by us.
5.5 Cancellation Charges – Open Classes
The following cancellation charges apply unless otherwise agreed:
More than 4 weeks before the course: full refund
2–4 weeks before the course: 50% of the total booking fee will be refunded
1–2 weeks before the course: 25% of the total booking fee will be refunded
Less than 1 week before the course: no refund
5.6 Inhouse Class Cancellations
Because Inhouse Classes involve instructor allocation, reserved dates, travel, preparation time and operational costs, the following cancellation charges apply to Inhouse Classes:
More than 4 weeks before the booked date: full refund
2–4 weeks before the booked date: 50% of the total booking fee will be refunded
1–2 weeks before the booked date: 25% of the total booking fee will be refunded
Less than 1 week before the booked date: no refund
5.7 Resale of Cancelled Places
Where we are able to resell a cancelled place, we may offer a greater refund at our reasonable discretion.
5.8 Statutory Rights
Nothing in this section affects your statutory consumer rights.
6. Your Rights to End the Contract
6.1 Cancellation Without Cause
You may cancel your booking at any time by notifying us in writing.
Refunds will be dealt with in accordance with Section 5.
6.2 Cancellation for Valid Legal Reasons
You may cancel the Contract and receive a refund for Services not provided where:
we make significant changes you do not accept;
we withdraw Services without suitable alternatives;
there is a material pricing error;
Services are suspended for an unreasonable period; or
we materially breach these Terms.
6.3 Consumer Cooling-Off Rights
Where consumer cancellation rights apply under the Consumer Contracts Regulations 2013, you may cancel within 14 days of entering into the Contract.
If you request Services to begin during this cancellation period, we may deduct a reasonable amount for Services already provided.
7. Our Rights to End the Contract
7.1 Termination for Breach
We may terminate the Contract if:
payment remains overdue after reminder;
abusive or unsafe behaviour occurs;
health and safety requirements are breached; or
there is a serious or repeated breach of these Terms.
7.2 Administration Costs
Where termination results from your breach of the Contract, we may deduct reasonable administration and unrecoverable costs.
8. Changes to Services or Terms
8.1 Minor Changes
We may make reasonable minor changes to improve Services, address operational requirements or maintain legal compliance.
8.2 Significant Changes
Where significant changes are made to these Terms or the Services, we will provide reasonable notice.
If you do not accept the changes, you may cancel the affected Services and receive a refund for Services not yet provided.
9. Pricing and Payment
9.1 Pricing
Prices are displayed on the relevant Franchisee’s booking page or otherwise confirmed in writing.
All prices include VAT where applicable.
9.2 Payment Terms
Payment must be made in full before Services are provided unless alternative arrangements are agreed in writing.
9.3 Accepted Payment Methods
Available payment methods will be communicated at the time of booking.
9.4 Credit Facilities
Any credit arrangements offered are entirely at the discretion of the relevant Franchisee.
10. Liability
10.1 Our Responsibility
We are responsible for foreseeable loss or damage caused by:
10.2 Liability We Cannot Exclude
Nothing in these Terms limits or excludes liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any rights which cannot legally be excluded under consumer law.
10.3 Personal Property
Participants remain responsible for their own personal belongings.
We are not responsible for loss of or damage to personal property unless caused by our negligence.
10.4 Business Losses
Where Services are supplied to consumers, we are not liable for:
11. Data Protection and Privacy
We will use personal information only in accordance with our Privacy Policy:
https://www.wowworldgroup.com/privacy-policy
12. General Terms
12.1 Transfer of Our Rights
We may transfer our rights and obligations under these Terms to another organisation.
If this happens, we will notify you and your statutory rights will not be affected.
12.2 Transfer of Your Rights
You may not transfer your rights or obligations under these Terms without our prior written consent.
12.3 Third Party Rights
Only the parties to the Contract have rights under it.
No third party may enforce any provision under the Contracts (Rights of Third Parties) Act 1999.
12.4 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
12.5 Delayed Enforcement
Any delay by us in enforcing these Terms does not prevent us from enforcing them later.
12.6 Governing Law
These Terms are governed by English law.
Consumers may bring proceedings in:
where applicable under consumer law.